Accessibility statement

Our commitment

Our customers include property-services professionals across a wide range of ages and working conditions, often reading under deadline pressure. Accessibility is part of the work being usable, not a compliance exercise bolted on afterwards. We build to WCAG 2.2 Level AA and treat a failure against it as a defect.

What we build to

• Body text meets a 4.5:1 contrast floor against its background; large text meets 3:1. Placeholder text is held to the body floor rather than the lower one.
• Every interactive element carries a visible focus state.
• The site is navigable by keyboard throughout — primary navigation, the services menu, the FAQ accordions, the mobile menu, and the order and account forms.
• Colour is never the only carrier of meaning; state is paired with a label, shape, or icon.
• Animation respects prefers-reduced-motion, and no content is hidden behind an animation that must run to reveal it.
• Body text does not drop below 16px on customer-facing pages.

Known limitations

Stating these plainly is more useful than claiming full conformance.

• Reports are delivered as PDFs. Our PDFs are generated from structured source and carry readable text rather than page images, but they are not yet tagged to PDF/UA. If you need a report in an alternative format, ask and we will produce one.
• Retrieved municipal documents are reproduced as the records office supplied them. Many are scans of paper originals and are not machine-readable. That is a limitation of the source record, and we will read one to you or transcribe a passage on request.
• The administrative interface used by our own staff is held to a lower priority than the customer-facing surfaces.

Assessment

We test against the WCAG 2.2 AA success criteria during development using a combination of automated checking and manual keyboard and screen-reader review. This statement reflects the state of the site as of the review date above. A written VPAT can be produced on request for procurement purposes.

Tell us about a barrier

If something on this site or in a delivered report is not usable for you, we want to hear about it — including if you are simply finding it harder than it should be. Describe what you were trying to do and what got in the way.

Zoning-Info, Inc. · Denton, Texas
info@zoning-info.com · 817.886.8596

We aim to acknowledge accessibility reports within two business days and to tell you what we can do and by when.